Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/88957
| Title: | Let me be your steward enhancing customer experience through front line employees |
| Researcher: | Das, Manoj |
| Guide(s): | Jayasimha, K R |
| Keywords: | Adaptability Agency theory Customer experience Customer stewardship control |
| University: | Indian Institute of Management Indore |
| Completed Date: | 2016 |
| Abstract: | Abstract available |
| Pagination: | 207p. |
| URI: | http://hdl.handle.net/10603/88957 |
| Appears in Departments: | Fellow Programme in Management |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 30.59 kB | Adobe PDF | View/Open |
| 02_abstract.pdf | 27.51 kB | Adobe PDF | View/Open | |
| 03_acknowledgement.pdf | 22.53 kB | Adobe PDF | View/Open | |
| 04_content.pdf | 29.41 kB | Adobe PDF | View/Open | |
| 05_chapter 1.pdf | 107.77 kB | Adobe PDF | View/Open | |
| 06_chapter 2.pdf | 184.54 kB | Adobe PDF | View/Open | |
| 07_chapter 3.pdf | 61.78 kB | Adobe PDF | View/Open | |
| 08_chapter 4.pdf | 86.42 kB | Adobe PDF | View/Open | |
| 09_chapter 5.pdf | 123.85 kB | Adobe PDF | View/Open | |
| 10_chapter 6.pdf | 49.46 kB | Adobe PDF | View/Open | |
| 11_chapter 7.pdf | 442.69 kB | Adobe PDF | View/Open | |
| 12_chapter 8.pdf | 45.45 kB | Adobe PDF | View/Open | |
| 13_chapter 9.pdf | 43.14 kB | Adobe PDF | View/Open | |
| 14_chapter 10.pdf | 53.05 kB | Adobe PDF | View/Open | |
| 15_reference.pdf | 237.21 kB | Adobe PDF | View/Open | |
| 16_appendix.pdf | 949.63 kB | Adobe PDF | View/Open |
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