1. Shodhganga@INFLIBNET
  2. Anna University
  3. Faculty of Technology
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/74988
Title: Customer relationship management in Indian banking industry a study with reference to retail banking
Researcher: Sivakumar, V J
Guide(s): Mohamed, HPeeru
Keywords: Demographic
Dissolution
Interpretation
Perception
Retail
University: Anna University
Completed Date: 31/12/2003
Abstract: Abstract available
Pagination: xxiii, 351p.
URI: http://hdl.handle.net/10603/74988
Appears in Departments:Faculty of Technology

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01_title page.pdfAttached File21.07 kBAdobe PDFView/Open
02_certificate.pdf26.43 kBAdobe PDFView/Open
03_abstract.pdf88.92 kBAdobe PDFView/Open
04_acknowledgement.pdf34.72 kBAdobe PDFView/Open
05_table of contents.pdf104.22 kBAdobe PDFView/Open
06_list of tables.pdf305.11 kBAdobe PDFView/Open
07_list of figures.pdf10.97 kBAdobe PDFView/Open
08_chapter 1.pdf335.66 kBAdobe PDFView/Open
09_chapter 2.pdf366.01 kBAdobe PDFView/Open
10_chapter 3.pdf884.42 kBAdobe PDFView/Open
11_chapter 4.pdf1.44 MBAdobe PDFView/Open
12_chapter 5.pdf8.46 MBAdobe PDFView/Open
13_chapter 6.pdf776.91 kBAdobe PDFView/Open
14_suggestions and conclusion.pdf267.81 kBAdobe PDFView/Open
15_appendix 1.pdf243.62 kBAdobe PDFView/Open
16_appendix 2.pdf167.98 kBAdobe PDFView/Open
17_appendix 3.pdf888.54 kBAdobe PDFView/Open
18_references.pdf172.07 kBAdobe PDFView/Open
19_list of publications.pdf24.25 kBAdobe PDFView/Open
20_vitae.pdf21.73 kBAdobe PDFView/Open
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