Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/73545
| Title: | Customer relationship management practices in information technology industry a study of selected firms in Bangalore cluster |
| Researcher: | Shruthi, V. K. |
| Guide(s): | Devaraja, T. S. |
| Keywords: | Bangalore city Customer Lifetime Value (CLV) Customer relationship management Customer satisfaction Indian IT Industry India s GDP IT market in India |
| University: | University of Mysore |
| Completed Date: | 2012 |
| Abstract: | newline newline newline newline newline newline newline |
| Pagination: | |
| URI: | http://hdl.handle.net/10603/73545 |
| Appears in Departments: | Department of Commerce |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| acknowledgements.pdf | Attached File | 38.51 kB | Adobe PDF | View/Open |
| appendix.pdf | 580.24 kB | Adobe PDF | View/Open | |
| bibliography.pdf | 362.61 kB | Adobe PDF | View/Open | |
| certificate.pdf | 66.77 kB | Adobe PDF | View/Open | |
| chapter 1.pdf | 480.43 kB | Adobe PDF | View/Open | |
| chapter 2.pdf | 435.48 kB | Adobe PDF | View/Open | |
| chapter 3.pdf | 527.46 kB | Adobe PDF | View/Open | |
| chapter 4.pdf | 1.71 MB | Adobe PDF | View/Open | |
| chapter 5.pdf | 258.47 kB | Adobe PDF | View/Open | |
| contents.pdf | 67.18 kB | Adobe PDF | View/Open | |
| declaration.pdf | 62.94 kB | Adobe PDF | View/Open | |
| dedication.pdf | 34.27 kB | Adobe PDF | View/Open | |
| list of figures.pdf | 79.19 kB | Adobe PDF | View/Open | |
| list of tables.pdf | 82.23 kB | Adobe PDF | View/Open | |
| title.pdf | 54.81 kB | Adobe PDF | View/Open |
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