Role of IT industry a case study of State Bank of India in Aligarh City

Abstract

newlineBanking industry in India has undergone tremendous changes since LPG (Liberalization, Privatization , Globalization) has taken place in India (Uppal , R. K. 2008), i.e. post 1991 economic reforms. Introduction of information technology in banking sector has led to imperative changes which boost banking industry in India in general and also aid in further development of branches of the bank. In recent years, banking industry in India is introducing information technology that has innovative methods for performing their various day to day business operations . The banks appear to be on fast track for IT based products and services. Customers are becoming more demanding and it is the extensive use of technology that enables banks to satisfy adequately the requirement of customers. IT is no longer considered as mere transaction processing or confined to management information system (MIS). The effect of liberalization, globalization and privatization has opened new vistas in the banking industry in an intensely competitive environment.....