1. Shodhganga@INFLIBNET
  2. The University of Burdwan
  3. Department of Business Administration
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/65867
Title: Service quality customer retention and profitability assessment of State Bank of India through customer relationship management approach
Researcher: Baksi, Arup Kumar
Guide(s): Parida, Bivraj Bhusan and Tripathy, Pradyumna Kumar
Keywords: Service Quality, Customer Retention, Profitability, Assessment
University: The University of Burdwan
Completed Date: 2011
Abstract: Abstract not available newline newline
Pagination: 361p.
URI: http://hdl.handle.net/10603/65867
Appears in Departments:Department of Business Administration

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01_title.pdfAttached File23.41 kBAdobe PDFView/Open
02_declaration.pdf21.56 kBAdobe PDFView/Open
03_certificate.pdf66.16 kBAdobe PDFView/Open
04_acknowledgement.pdf46.81 kBAdobe PDFView/Open
05_contents.pdf109.74 kBAdobe PDFView/Open
06_list of figures.pdf84.91 kBAdobe PDFView/Open
07_list of tables.pdf248.6 kBAdobe PDFView/Open
08_list of graphs.pdf124.52 kBAdobe PDFView/Open
09_chapter 1.pdf1.96 MBAdobe PDFView/Open
10_chapter 2.pdf4.77 MBAdobe PDFView/Open
11_chapter 3.pdf2.68 MBAdobe PDFView/Open
12_chapter 4.pdf9.06 MBAdobe PDFView/Open
13_chapter 5.pdf439.53 kBAdobe PDFView/Open
14_bibliography.pdf924.06 kBAdobe PDFView/Open
15_appendix.pdf695.1 kBAdobe PDFView/Open
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