Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/63985
Title: | Business process re_engineering as a driver of customer satisfaction a study with reference to selected Indian nationalized banks |
Researcher: | Datta, Saroj Kumar |
Guide(s): | Gupta, Arindam |
Keywords: | Business Process Re-Engineering, Customer Satisfaction, Impact of BPR |
University: | The University of Burdwan |
Completed Date: | 2005 |
Abstract: | Abstract not available newline newline |
Pagination: | 246p. |
URI: | http://hdl.handle.net/10603/63985 |
Appears in Departments: | Department of Business Administration |
Files in This Item:
File | Description | Size | Format | |
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01_title.pdf | Attached File | 31.69 kB | Adobe PDF | View/Open |
02_certificate.pdf | 36.83 kB | Adobe PDF | View/Open | |
03_preface.pdf | 44.42 kB | Adobe PDF | View/Open | |
04_acknowledgements.pdf | 61.47 kB | Adobe PDF | View/Open | |
05_contents.pdf | 161.47 kB | Adobe PDF | View/Open | |
06_list of tables.pdf | 32.35 kB | Adobe PDF | View/Open | |
07_list of figures.pdf | 26.9 kB | Adobe PDF | View/Open | |
08_chapter 1.pdf | 206.34 kB | Adobe PDF | View/Open | |
09_chapter 2.pdf | 807.39 kB | Adobe PDF | View/Open | |
10_chapter 3.pdf | 2.47 MB | Adobe PDF | View/Open | |
11_chapter 4.pdf | 2.33 MB | Adobe PDF | View/Open | |
12_chapter 5.pdf | 2.13 MB | Adobe PDF | View/Open | |
13_chapter 6.pdf | 18.48 MB | Adobe PDF | View/Open | |
14_chapter 7.pdf | 203.67 kB | Adobe PDF | View/Open | |
15_bibliography.pdf | 146.5 kB | Adobe PDF | View/Open | |
16_appendix.pdf | 1.42 MB | Adobe PDF | View/Open |
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