Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/595523
| Title: | Social CRM to Influence Customer Service and Loyalty in the Hospitality Industry |
| Researcher: | Afaq, Anam |
| Guide(s): | Gaur, Loveleen and Singh, Gurmeet |
| Keywords: | Business Economics and Business Hospitality Industry Social CRM Social Sciences |
| University: | Amity University, Noida |
| Completed Date: | 2023 |
| Abstract: | newline |
| Pagination: | |
| URI: | http://hdl.handle.net/10603/595523 |
| Appears in Departments: | Amity International Business School |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 18.85 kB | Adobe PDF | View/Open |
| 02_prelim pages.pdf | 538.97 kB | Adobe PDF | View/Open | |
| 03_content.pdf | 75.8 kB | Adobe PDF | View/Open | |
| 04_abstract.pdf | 12.96 kB | Adobe PDF | View/Open | |
| 05_chapter 1.pdf | 344.62 kB | Adobe PDF | View/Open | |
| 06_chapter 2.pdf | 422.62 kB | Adobe PDF | View/Open | |
| 07_chapter 3.pdf | 654.91 kB | Adobe PDF | View/Open | |
| 08_chapter 4.pdf | 189.77 kB | Adobe PDF | View/Open | |
| 09_chapter 5.pdf | 604.22 kB | Adobe PDF | View/Open | |
| 10_annexure.pdf | 3.65 MB | Adobe PDF | View/Open | |
| 11_chapter 6.pdf | 828.3 kB | Adobe PDF | View/Open | |
| 12_chapter 7.pdf | 180.58 kB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 198.46 kB | Adobe PDF | View/Open |
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