Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/560317
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | English | |
| dc.date.accessioned | 2024-04-24T11:21:15Z | - |
| dc.date.available | 2024-04-24T11:21:15Z | - |
| dc.identifier.uri | http://hdl.handle.net/10603/560317 | - |
| dc.description.abstract | No newline newline | |
| dc.format.extent | 325p. | |
| dc.language | English | |
| dc.relation | No. of references 110 | |
| dc.rights | university | |
| dc.title | A study on customer care activities in BSNL telecommunication services a comparative study with private telecom service providers in Kerala | |
| dc.title.alternative | ||
| dc.creator.researcher | Premkumar, G | |
| dc.subject.keyword | Determinants | |
| dc.subject.keyword | Economics and Business | |
| dc.subject.keyword | Emotions | |
| dc.subject.keyword | Ethical Consideration | |
| dc.subject.keyword | Management | |
| dc.subject.keyword | Methodology | |
| dc.subject.keyword | Social Sciences | |
| dc.subject.keyword | Telecommunication Services | |
| dc.description.note | Bibliography p.315-325 | |
| dc.contributor.guide | Rajan, J | |
| dc.publisher.place | Thiruvananthapuram | |
| dc.publisher.university | University of Kerala | |
| dc.publisher.institution | Department of Management | |
| dc.date.registered | ||
| dc.date.completed | 2017 | |
| dc.date.awarded | ||
| dc.format.dimensions | ||
| dc.format.accompanyingmaterial | DVD | |
| dc.source.university | University | |
| dc.type.degree | Ph.D. | |
| Appears in Departments: | Department of Management | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 250.8 kB | Adobe PDF | View/Open |
| 02_prelim pages.pdf | 6.58 MB | Adobe PDF | View/Open | |
| 03_contents.pdf | 1.5 MB | Adobe PDF | View/Open | |
| 04_chapter 1.pdf | 8.12 MB | Adobe PDF | View/Open | |
| 05_chapter 2.pdf | 15.18 MB | Adobe PDF | View/Open | |
| 06_chapter 3.pdf | 8 MB | Adobe PDF | View/Open | |
| 07_chapter 4.pdf | 16.4 MB | Adobe PDF | View/Open | |
| 08_chapter 5.pdf | 9.14 MB | Adobe PDF | View/Open | |
| 09_chapter 6.pdf | 21.69 MB | Adobe PDF | View/Open | |
| 10_chapter 7.pdf | 13.94 MB | Adobe PDF | View/Open | |
| 11_annexures.pdf | 7.76 MB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 14.19 MB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
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