Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/535251
| Title: | Working in information communication technology a sociological study of call centres in Mumbai |
| Researcher: | John Joyce Georgina Thomas |
| Guide(s): | Barse, Myrtle Ajit |
| Keywords: | Average Handling Time Call Centres Employees Environment Health Social Sciences Social Sciences General Sociology |
| University: | University of Mumbai |
| Completed Date: | 2008 |
| Abstract: | newline No |
| Pagination: | 437p |
| URI: | http://hdl.handle.net/10603/535251 |
| Appears in Departments: | Department of Sociology |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 259.02 kB | Adobe PDF | View/Open |
| 02_prelim pages.pdf | 1.29 MB | Adobe PDF | View/Open | |
| 03_contents.pdf | 271.44 kB | Adobe PDF | View/Open | |
| 04_chapter 1.pdf | 11.01 MB | Adobe PDF | View/Open | |
| 05_chapter 2.pdf | 20.53 MB | Adobe PDF | View/Open | |
| 06_chapter 3.pdf | 24.09 MB | Adobe PDF | View/Open | |
| 07_chapter 4.pdf | 14.72 MB | Adobe PDF | View/Open | |
| 08_chapter 5.pdf | 21.98 MB | Adobe PDF | View/Open | |
| 09_chapter 6.pdf | 17.3 MB | Adobe PDF | View/Open | |
| 10_chapter 7.pdf | 15.31 MB | Adobe PDF | View/Open | |
| 11_chapter 8.pdf | 1.5 MB | Adobe PDF | View/Open | |
| 12_annexures.pdf | 3.1 MB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 1.76 MB | Adobe PDF | View/Open |
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