Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/525972
| Title: | Impact of service quality on customer satisfaction and customer loyalty a comparative study on 5 star and 4 star hotels |
| Researcher: | Modi, Seema |
| Guide(s): | Rathore, Seema Singh |
| Keywords: | Economics and Business Management Service, Quality, Satisfaction, Customer, Loyalty, 5 star, 4 star, Hotels Social Sciences |
| University: | IIS (Deemed to be University) |
| Completed Date: | 2023 |
| Abstract: | newline |
| Pagination: | 183p. |
| URI: | http://hdl.handle.net/10603/525972 |
| Appears in Departments: | Department of Management |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 90.75 kB | Adobe PDF | View/Open |
| 02_prelim pages.pdf | 679.95 kB | Adobe PDF | View/Open | |
| 03_contents.pdf | 112.56 kB | Adobe PDF | View/Open | |
| 04_preface.pdf | 52.41 kB | Adobe PDF | View/Open | |
| 05_chapter 1.pdf | 890.88 kB | Adobe PDF | View/Open | |
| 06_chapter 2.pdf | 566.71 kB | Adobe PDF | View/Open | |
| 07_chapter 3.pdf | 437.63 kB | Adobe PDF | View/Open | |
| 08_chapter 4.pdf | 4.67 MB | Adobe PDF | View/Open | |
| 09_chapter 5.pdf | 447.35 kB | Adobe PDF | View/Open | |
| 10_appendices.pdf | 21.98 MB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 407.13 kB | Adobe PDF | View/Open |
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