Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/520650
Title: A study of perception expectation gap in service quality in secondary schools of greater Mumbai in relation to students self esteem and academic achievement
Researcher: Ahmad, Niyaz
Guide(s): Garg, Indu
Keywords: Education and Educational Research
Perception-Expectation Gap
Secondary Schools
Service Quality
Social Sciences
Social Sciences General
Student, Academic Achievement
University: University of Mumbai
Completed Date: 2012
Abstract: newlineNo newline
Pagination: xxiii, 434p
URI: http://hdl.handle.net/10603/520650
Appears in Departments:Mumbai School of Economics and Public Policy (Autonomous)

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01_title.pdfAttached File299.45 kBAdobe PDFView/Open
02_prelim pages.pdf9.09 MBAdobe PDFView/Open
03_contents.pdf1.76 MBAdobe PDFView/Open
04_chapter 1.pdf21.14 MBAdobe PDFView/Open
05_chapter 2.pdf25.77 MBAdobe PDFView/Open
06_chapter 3.pdf27.15 MBAdobe PDFView/Open
07_chapter 4.pdf21.38 MBAdobe PDFView/Open
08_chapter 5.pdf22.9 MBAdobe PDFView/Open
09_chapter 6.pdf5.83 MBAdobe PDFView/Open
10_annexures.pdf8.98 MBAdobe PDFView/Open
80_recommendation.pdf6.13 MBAdobe PDFView/Open
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