Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/486017
| Title: | A Critical Study of Customer Satisfaction and Service Quality Gaps for SBI and HDFC Banks Using Servqual with Special Reference to Nashik City |
| Researcher: | Rote, Nilesh Ambadas |
| Guide(s): | Aurangabadkar, Sarita T. |
| Keywords: | Banks and banking Customer Satisfaction Economics and Business Management SERVQUAL (Service quality framework) Social Sciences |
| University: | Savitribai Phule Pune University |
| Completed Date: | 2020 |
| Abstract: | newline |
| Pagination: | |
| URI: | http://hdl.handle.net/10603/486017 |
| Appears in Departments: | J.D.C. Bytco Institute of Management Studies and Research, Nashik |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 205.57 kB | Adobe PDF | View/Open |
| 02_prelim pages.pdf | 609.49 kB | Adobe PDF | View/Open | |
| 03_contents.pdf | 51.08 kB | Adobe PDF | View/Open | |
| 04_abstract.pdf | 388.66 kB | Adobe PDF | View/Open | |
| 05_chapter1.pdf | 398.97 kB | Adobe PDF | View/Open | |
| 06_chapter2.pdf | 348.33 kB | Adobe PDF | View/Open | |
| 07_chapter3.pdf | 358.41 kB | Adobe PDF | View/Open | |
| 08_chapter4.pdf | 430.14 kB | Adobe PDF | View/Open | |
| 09_chapter5.pdf | 736.52 kB | Adobe PDF | View/Open | |
| 10_chapter6.pdf | 192.5 kB | Adobe PDF | View/Open | |
| 11_annexures.pdf | 330.97 kB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 198.68 kB | Adobe PDF | View/Open |
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