Determinants of stress and well being in call centre employees role of self efficacy and social support

Abstract

The objective of this study is to investigate various work demands and their consequences in the call center employees The study focuses at work factors related to call center agentsD stress and well being Specifically how the work factors Performance monitoring Emotional exhaustion and Role ambiguity and Role conflict may induce or increase the stress and emotional exhaustion and how these factors may affect the job satisfaction home adjustment and positive well being of the call cente