Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/456661
| Title: | Development of customer satisfaction index for measuring customer satisfaction levels of internet banking customers in india |
| Researcher: | Keskar, Mugdha |
| Guide(s): | Pandey, Neeraj |
| Keywords: | Banks and banking Customer services--Management Customer services--Quality control Electronic commerce Engineering Engineering and Technology Engineering Multidisciplinary Internet banking SERVQUAL (Service quality framework) |
| University: | National Institute of Industrial Engineering NITIE |
| Completed Date: | 2020 |
| Abstract: | Available |
| Pagination: | |
| URI: | http://hdl.handle.net/10603/456661 |
| Appears in Departments: | Marketing |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 345.34 kB | Adobe PDF | View/Open |
| 02_prelim pages.pdf | 575.95 kB | Adobe PDF | View/Open | |
| 03_content.pdf | 757.72 kB | Adobe PDF | View/Open | |
| 04_abstract.pdf | 346.45 kB | Adobe PDF | View/Open | |
| 05_chapter 1.pdf | 394.51 kB | Adobe PDF | View/Open | |
| 06_chapter 2.pdf | 690.34 kB | Adobe PDF | View/Open | |
| 07_chapter 3.pdf | 433.65 kB | Adobe PDF | View/Open | |
| 08_chapter 4.pdf | 700.57 kB | Adobe PDF | View/Open | |
| 09_chapter 5.pdf | 1.29 MB | Adobe PDF | View/Open | |
| 10_chapter 6.pdf | 414.75 kB | Adobe PDF | View/Open | |
| 11_annexures.pdf | 1.01 MB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 751.97 kB | Adobe PDF | View/Open |
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