Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/444848
| Title: | Impact of electronic customer relationship management e crm on customer loyalty in relation to customer experience and customer satisfaction in the banking industry |
| Researcher: | Mokha, Anupreet Kaur |
| Guide(s): | Pushpender Kumar |
| Keywords: | Bank customers Customer relations Public relations Relationship marketing Social Sciences |
| University: | University of Delhi |
| Completed Date: | 2021 |
| Abstract: | Available |
| Pagination: | 289 p. |
| URI: | http://hdl.handle.net/10603/444848 |
| Appears in Departments: | Dept. of Commerce |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 29.08 kB | Adobe PDF | View/Open |
| 02_prelim pages.pdf | 1.26 MB | Adobe PDF | View/Open | |
| 03_content.pdf | 158.48 kB | Adobe PDF | View/Open | |
| 04_abstract.pdf | 149.69 kB | Adobe PDF | View/Open | |
| 05_chapter 1.pdf | 221.89 kB | Adobe PDF | View/Open | |
| 06_chapter 2.pdf | 379.68 kB | Adobe PDF | View/Open | |
| 07_chapter 3.pdf | 577.52 kB | Adobe PDF | View/Open | |
| 08_chapter 4.pdf | 314.88 kB | Adobe PDF | View/Open | |
| 09_chapter 5.pdf | 1.54 MB | Adobe PDF | View/Open | |
| 10_annexture.pdf | 468.57 kB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 297.96 kB | Adobe PDF | View/Open |
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