1. Shodhganga@INFLIBNET
  2. University of Delhi
  3. Dept. of Commerce
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/444848
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DC FieldValueLanguage
dc.coverage.spatial
dc.date.accessioned2023-01-13T05:35:45Z-
dc.date.available2023-01-13T05:35:45Z-
dc.identifier.urihttp://hdl.handle.net/10603/444848-
dc.description.abstractAvailable
dc.format.extent289 p.
dc.languageEnglish
dc.relationBibliography p. 222-262
dc.rightsuniversity
dc.titleImpact of electronic customer relationship management e crm on customer loyalty in relation to customer experience and customer satisfaction in the banking industry
dc.title.alternative
dc.creator.researcherMokha, Anupreet Kaur
dc.subject.keywordBank customers
dc.subject.keywordCustomer relations
dc.subject.keywordPublic relations
dc.subject.keywordRelationship marketing
dc.subject.keywordSocial Sciences
dc.description.note289 p.
dc.contributor.guidePushpender Kumar
dc.publisher.placeNew Delhi
dc.publisher.universityUniversity of Delhi
dc.publisher.institutionDept. of Commerce
dc.date.registered
dc.date.completed2021
dc.date.awarded2022
dc.format.dimensions
dc.format.accompanyingmaterialDVD
dc.source.universityUniversity
dc.type.degreePh.D.
Appears in Departments:Dept. of Commerce

Files in This Item:
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01_title.pdfAttached File29.08 kBAdobe PDFView/Open
02_prelim pages.pdf1.26 MBAdobe PDFView/Open
03_content.pdf158.48 kBAdobe PDFView/Open
04_abstract.pdf149.69 kBAdobe PDFView/Open
05_chapter 1.pdf221.89 kBAdobe PDFView/Open
06_chapter 2.pdf379.68 kBAdobe PDFView/Open
07_chapter 3.pdf577.52 kBAdobe PDFView/Open
08_chapter 4.pdf314.88 kBAdobe PDFView/Open
09_chapter 5.pdf1.54 MBAdobe PDFView/Open
10_annexture.pdf468.57 kBAdobe PDFView/Open
80_recommendation.pdf297.96 kBAdobe PDFView/Open
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