Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/435990
| Title: | Improving software maintenance ticket resolution using process mining |
| Researcher: | Gupta, Monika. |
| Guide(s): | Jalote, Pankaj and Serebrenik, Alexander |
| Keywords: | Computer Science Computer Science Software Engineering Engineering and Technology |
| University: | Indraprastha Institute of Information Technology, Delhi (IIIT-Delhi) |
| Completed Date: | 2019 |
| Abstract: | Available |
| Pagination: | 221 p. |
| URI: | http://hdl.handle.net/10603/435990 |
| Appears in Departments: | Department of Computer Science and Engineering |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 25.39 kB | Adobe PDF | View/Open |
| 02_prelim pages.pdf | 76.79 kB | Adobe PDF | View/Open | |
| 03_content.pdf | 34.88 kB | Adobe PDF | View/Open | |
| 04_abstract.pdf | 32.18 kB | Adobe PDF | View/Open | |
| 05_chapter 1.pdf | 253.39 kB | Adobe PDF | View/Open | |
| 06_chapter 2.pdf | 207.75 kB | Adobe PDF | View/Open | |
| 07_chapter 3.pdf | 1.97 MB | Adobe PDF | View/Open | |
| 08_chapter 4.pdf | 419.97 kB | Adobe PDF | View/Open | |
| 09_chapter 5.pdf | 758.19 kB | Adobe PDF | View/Open | |
| 10_chapter 6.pdf | 527.29 kB | Adobe PDF | View/Open | |
| 11_annexures.pdf | 329.2 kB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 34.61 kB | Adobe PDF | View/Open |
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