Crafting a change service design perspective for sustained behaviour change

Abstract

Services and technologies are continuously evolving and new solutions are continually being designed tested and implemented However it is often that service users and stakeholders are either slow in adopting new service interventions or may not be using the services regularly or are even resistant to use them Behavioural theories have been rejuvenated in recent years by economists looking for ways to explain numerous biases in economic choices Taking into account the role of behaviour chan...