Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/39929
Title: | Relationship between customer satisfaction and financial performance of banks |
Researcher: | Tabasum Nazir |
Guide(s): | Sangmi, Mohi ud Din |
Keywords: | Customer satisfaction-India Relations-Banks |
Upload Date: | 1-May-2015 |
University: | University of Kashmir |
Completed Date: | |
Abstract: | This chapter studies the relationship between the two variables that is customer satisfaction and financial performance and discusses how far customer satisfaction newlineis responsible for the financial performance in the banks understudy The models of customer satisfaction and financial newlineperformance have been explained |
Pagination: | |
URI: | http://hdl.handle.net/10603/39929 |
Appears in Departments: | Department of Business & Financial Studies |
Files in This Item:
File | Description | Size | Format | |
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01_title.pdf | Attached File | 42.84 kB | Adobe PDF | View/Open |
02_dedication.pdf | 16.62 kB | Adobe PDF | View/Open | |
03_certificate.pdf | 26.54 kB | Adobe PDF | View/Open | |
04_acknowledgement.pdf | 166.73 kB | Adobe PDF | View/Open | |
05_contents.pdf | 19.27 kB | Adobe PDF | View/Open | |
06_list of tables.pdf | 65.39 kB | Adobe PDF | View/Open | |
07_chapter 1.pdf | 195.77 kB | Adobe PDF | View/Open | |
08_chapter 2.pdf | 1.53 MB | Adobe PDF | View/Open | |
09_chapter 3.pdf | 314.21 kB | Adobe PDF | View/Open | |
10_chapter 4.pdf | 517.61 kB | Adobe PDF | View/Open | |
11_chapter 5.pdf | 851.22 kB | Adobe PDF | View/Open | |
12_chapter 6.pdf | 315.71 kB | Adobe PDF | View/Open | |
13_chapter 7.pdf | 259.51 kB | Adobe PDF | View/Open | |
14_bibliography.pdf | 483.23 kB | Adobe PDF | View/Open | |
15_appendices.pdf | 57.89 kB | Adobe PDF | View/Open |
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