Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/392553
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | Commerce | |
| dc.date.accessioned | 2022-07-18T05:18:02Z | - |
| dc.date.available | 2022-07-18T05:18:02Z | - |
| dc.identifier.uri | http://hdl.handle.net/10603/392553 | - |
| dc.description.abstract | newline Abstract available newline | |
| dc.format.extent | i-xxi, 467p. | |
| dc.language | English | |
| dc.relation | No. of references 156 | |
| dc.rights | university | |
| dc.title | Customer relationship management in bharat sanchar nigam limited | |
| dc.title.alternative | ||
| dc.creator.researcher | Ajitharani Unnikrishnan | |
| dc.subject.keyword | Affordability | |
| dc.subject.keyword | Billing | |
| dc.subject.keyword | Business | |
| dc.subject.keyword | Economics and Business | |
| dc.subject.keyword | Framework | |
| dc.subject.keyword | Landline | |
| dc.subject.keyword | Social Sciences | |
| dc.subject.keyword | Telecommunication | |
| dc.description.note | Bibliography p. 452-465, Appendix p. 445-451 | |
| dc.contributor.guide | Johnson, B | |
| dc.publisher.place | Thiruvananthapuram | |
| dc.publisher.university | University of Kerala | |
| dc.publisher.institution | Department of Commerce | |
| dc.date.registered | n.d. | |
| dc.date.completed | 2015 | |
| dc.date.awarded | n.d. | |
| dc.format.dimensions | ||
| dc.format.accompanyingmaterial | None | |
| dc.source.university | University | |
| dc.type.degree | Ph.D. | |
| Appears in Departments: | Department of Commerce | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 136.01 kB | Adobe PDF | View/Open |
| 02_declaration.pdf | 276.47 kB | Adobe PDF | View/Open | |
| 03_certificate.pdf | 324.88 kB | Adobe PDF | View/Open | |
| 04_acknowledgement.pdf | 760.56 kB | Adobe PDF | View/Open | |
| 05_table of contents.pdf | 239.62 kB | Adobe PDF | View/Open | |
| 06_list of tables.pdf | 6.47 MB | Adobe PDF | View/Open | |
| 07_list of charts.pdf | 785.49 kB | Adobe PDF | View/Open | |
| 08_chapter 1.pdf | 7.91 MB | Adobe PDF | View/Open | |
| 09_chapter 2.pdf | 18.73 MB | Adobe PDF | View/Open | |
| 10_chapter 3.pdf | 12.62 MB | Adobe PDF | View/Open | |
| 11_chapter 4.pdf | 9.43 MB | Adobe PDF | View/Open | |
| 12_chapter 5.pdf | 34.78 MB | Adobe PDF | View/Open | |
| 13_chapter 6.pdf | 29.76 MB | Adobe PDF | View/Open | |
| 14_chapter 7.pdf | 18.31 MB | Adobe PDF | View/Open | |
| 15_chapter 8.pdf | 22.28 MB | Adobe PDF | View/Open | |
| 16_chapter 9.pdf | 19.03 MB | Adobe PDF | View/Open | |
| 17_chapter 10.pdf | 28.73 MB | Adobe PDF | View/Open | |
| 18_appendix.pdf | 2.66 MB | Adobe PDF | View/Open | |
| 19_bibliography.pdf | 6.5 MB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 28.86 MB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
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