Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/387187
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | ||
| dc.date.accessioned | 2022-06-17T09:58:36Z | - |
| dc.date.available | 2022-06-17T09:58:36Z | - |
| dc.identifier.uri | http://hdl.handle.net/10603/387187 | - |
| dc.description.abstract | None | |
| dc.format.extent | xix, 230p. | |
| dc.language | English | |
| dc.relation | ||
| dc.rights | university | |
| dc.title | The role of customer relationship marketing on customer satisfaction and retention a case study of Abay bank in Ethiopia | |
| dc.title.alternative | ||
| dc.creator.researcher | Girma Tefera Abegaz | |
| dc.subject.keyword | Commerce and Management Studies | |
| dc.subject.keyword | Economics and Business | |
| dc.subject.keyword | Social Sciences | |
| dc.description.note | ||
| dc.contributor.guide | Sudarsana Rao, G. | |
| dc.publisher.place | Vishakhapatnam | |
| dc.publisher.university | Andhra University | |
| dc.publisher.institution | Department of Commerce and Management Studies | |
| dc.date.registered | ||
| dc.date.completed | 2017 | |
| dc.date.awarded | 2018 | |
| dc.format.dimensions | ||
| dc.format.accompanyingmaterial | None | |
| dc.source.university | University | |
| dc.type.degree | Ph.D. | |
| Appears in Departments: | Department of Commerce & Management Studies | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 79.67 kB | Adobe PDF | View/Open |
| 02_dedication.pdf | 7.15 kB | Adobe PDF | View/Open | |
| 03_declaration.pdf | 8.29 kB | Adobe PDF | View/Open | |
| 04_certificate.pdf | 7.89 kB | Adobe PDF | View/Open | |
| 05_acknowledgement.pdf | 11.79 kB | Adobe PDF | View/Open | |
| 06_list of tables.pdf | 11.14 kB | Adobe PDF | View/Open | |
| 07_list of graphs.pdf | 12.63 kB | Adobe PDF | View/Open | |
| 08_contents.pdf | 30.64 kB | Adobe PDF | View/Open | |
| 09_abstract.pdf | 11.59 kB | Adobe PDF | View/Open | |
| 10_acronyms and abbrevaitions.pdf | 8.59 kB | Adobe PDF | View/Open | |
| 11_chapter 1.pdf | 85.4 kB | Adobe PDF | View/Open | |
| 12_chapter 2.pdf | 356.35 kB | Adobe PDF | View/Open | |
| 13_chapter 3.pdf | 833.93 kB | Adobe PDF | View/Open | |
| 14_chapter 4.pdf | 178.94 kB | Adobe PDF | View/Open | |
| 15_chapter 5.pdf | 481.87 kB | Adobe PDF | View/Open | |
| 16_chapter 6.pdf | 170.11 kB | Adobe PDF | View/Open | |
| 17_summary conclusions and recommendations.pdf | 58.79 kB | Adobe PDF | View/Open | |
| 18_bibliography.pdf | 182.62 kB | Adobe PDF | View/Open | |
| 19_appendix.pdf | 172.22 kB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 137.27 kB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
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