1. Shodhganga@INFLIBNET
  2. Andhra University
  3. Department of Commerce & Management Studies
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/387187
Title: The role of customer relationship marketing on customer satisfaction and retention a case study of Abay bank in Ethiopia
Researcher: Girma Tefera Abegaz
Guide(s): Sudarsana Rao, G.
Keywords: Commerce and Management Studies
Economics and Business
Social Sciences
University: Andhra University
Completed Date: 2017
Abstract: None
Pagination: xix, 230p.
URI: http://hdl.handle.net/10603/387187
Appears in Departments:Department of Commerce & Management Studies

Files in This Item:
File Description SizeFormat 
01_title.pdfAttached File79.67 kBAdobe PDFView/Open
02_dedication.pdf7.15 kBAdobe PDFView/Open
03_declaration.pdf8.29 kBAdobe PDFView/Open
04_certificate.pdf7.89 kBAdobe PDFView/Open
05_acknowledgement.pdf11.79 kBAdobe PDFView/Open
06_list of tables.pdf11.14 kBAdobe PDFView/Open
07_list of graphs.pdf12.63 kBAdobe PDFView/Open
08_contents.pdf30.64 kBAdobe PDFView/Open
09_abstract.pdf11.59 kBAdobe PDFView/Open
10_acronyms and abbrevaitions.pdf8.59 kBAdobe PDFView/Open
11_chapter 1.pdf85.4 kBAdobe PDFView/Open
12_chapter 2.pdf356.35 kBAdobe PDFView/Open
13_chapter 3.pdf833.93 kBAdobe PDFView/Open
14_chapter 4.pdf178.94 kBAdobe PDFView/Open
15_chapter 5.pdf481.87 kBAdobe PDFView/Open
16_chapter 6.pdf170.11 kBAdobe PDFView/Open
17_summary conclusions and recommendations.pdf58.79 kBAdobe PDFView/Open
18_bibliography.pdf182.62 kBAdobe PDFView/Open
19_appendix.pdf172.22 kBAdobe PDFView/Open
80_recommendation.pdf137.27 kBAdobe PDFView/Open
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