Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/385715
Title: | Impact of service recovery on customer satisfaction in hotel industry a study with special reference to luxury hotels in Rayalaseema region Andhra Pradesh |
Researcher: | Venkata Subba Rao, K. |
Guide(s): | Ravi, Jaladi |
Keywords: | Commerce and Management Studies Customer satisfaction in hotel industry Economics and Business Luxury hotels in Rayalaseema region Andhra Pradesh Service recovery Social Sciences |
University: | Andhra University |
Completed Date: | 2015 |
Abstract: | None |
Pagination: | 379p. |
URI: | http://hdl.handle.net/10603/385715 |
Appears in Departments: | Department of Commerce & Management Studies |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
01_title.pdf | Attached File | 79.17 kB | Adobe PDF | View/Open |
02_dedication.pdf | 26.21 kB | Adobe PDF | View/Open | |
03_declaration.pdf | 141.76 kB | Adobe PDF | View/Open | |
04_certificate.pdf | 74.94 kB | Adobe PDF | View/Open | |
05_acknowledgement.pdf | 77.01 kB | Adobe PDF | View/Open | |
06_list of tables and figures.pdf | 78.07 kB | Adobe PDF | View/Open | |
07_contents.pdf | 33.94 kB | Adobe PDF | View/Open | |
08_chapter 1.pdf | 384.48 kB | Adobe PDF | View/Open | |
09_chapter 2.pdf | 606.51 kB | Adobe PDF | View/Open | |
10_chapter 3.pdf | 1.11 MB | Adobe PDF | View/Open | |
11_chapter 4.pdf | 799.58 kB | Adobe PDF | View/Open | |
12_chapter 5.pdf | 779.84 kB | Adobe PDF | View/Open | |
13_chapter 6_summary findings and suggestions.pdf | 363.11 kB | Adobe PDF | View/Open | |
14_bibliography.pdf | 236.24 kB | Adobe PDF | View/Open | |
15_annexure.pdf | 240.37 kB | Adobe PDF | View/Open | |
80_recommendation.pdf | 441.25 kB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
Altmetric Badge: