Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/385715
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | ||
| dc.date.accessioned | 2022-06-13T05:51:19Z | - |
| dc.date.available | 2022-06-13T05:51:19Z | - |
| dc.identifier.uri | http://hdl.handle.net/10603/385715 | - |
| dc.description.abstract | None | |
| dc.format.extent | 379p. | |
| dc.language | English | |
| dc.relation | ||
| dc.rights | university | |
| dc.title | Impact of service recovery on customer satisfaction in hotel industry a study with special reference to luxury hotels in Rayalaseema region Andhra Pradesh | |
| dc.title.alternative | ||
| dc.creator.researcher | Venkata Subba Rao, K. | |
| dc.subject.keyword | Commerce and Management Studies | |
| dc.subject.keyword | Customer satisfaction in hotel industry | |
| dc.subject.keyword | Economics and Business | |
| dc.subject.keyword | Luxury hotels in Rayalaseema region Andhra Pradesh | |
| dc.subject.keyword | Service recovery | |
| dc.subject.keyword | Social Sciences | |
| dc.description.note | ||
| dc.contributor.guide | Ravi, Jaladi | |
| dc.publisher.place | Vishakhapatnam | |
| dc.publisher.university | Andhra University | |
| dc.publisher.institution | Department of Commerce and Management Studies | |
| dc.date.registered | ||
| dc.date.completed | 2015 | |
| dc.date.awarded | 2016 | |
| dc.format.dimensions | ||
| dc.format.accompanyingmaterial | DVD | |
| dc.source.university | University | |
| dc.type.degree | Ph.D. | |
| Appears in Departments: | Department of Commerce & Management Studies | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 79.17 kB | Adobe PDF | View/Open |
| 02_dedication.pdf | 26.21 kB | Adobe PDF | View/Open | |
| 03_declaration.pdf | 141.76 kB | Adobe PDF | View/Open | |
| 04_certificate.pdf | 74.94 kB | Adobe PDF | View/Open | |
| 05_acknowledgement.pdf | 77.01 kB | Adobe PDF | View/Open | |
| 06_list of tables and figures.pdf | 78.07 kB | Adobe PDF | View/Open | |
| 07_contents.pdf | 33.94 kB | Adobe PDF | View/Open | |
| 08_chapter 1.pdf | 384.48 kB | Adobe PDF | View/Open | |
| 09_chapter 2.pdf | 606.51 kB | Adobe PDF | View/Open | |
| 10_chapter 3.pdf | 1.11 MB | Adobe PDF | View/Open | |
| 11_chapter 4.pdf | 799.58 kB | Adobe PDF | View/Open | |
| 12_chapter 5.pdf | 779.84 kB | Adobe PDF | View/Open | |
| 13_chapter 6_summary findings and suggestions.pdf | 363.11 kB | Adobe PDF | View/Open | |
| 14_bibliography.pdf | 236.24 kB | Adobe PDF | View/Open | |
| 15_annexure.pdf | 240.37 kB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 441.25 kB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
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