1. Shodhganga@INFLIBNET
  2. Andhra University
  3. Department of Commerce & Management Studies
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/385715
Title: Impact of service recovery on customer satisfaction in hotel industry a study with special reference to luxury hotels in Rayalaseema region Andhra Pradesh
Researcher: Venkata Subba Rao, K.
Guide(s): Ravi, Jaladi
Keywords: Commerce and Management Studies
Customer satisfaction in hotel industry
Economics and Business
Luxury hotels in Rayalaseema region Andhra Pradesh
Service recovery
Social Sciences
University: Andhra University
Completed Date: 2015
Abstract: None
Pagination: 379p.
URI: http://hdl.handle.net/10603/385715
Appears in Departments:Department of Commerce & Management Studies

Files in This Item:
File Description SizeFormat 
01_title.pdfAttached File79.17 kBAdobe PDFView/Open
02_dedication.pdf26.21 kBAdobe PDFView/Open
03_declaration.pdf141.76 kBAdobe PDFView/Open
04_certificate.pdf74.94 kBAdobe PDFView/Open
05_acknowledgement.pdf77.01 kBAdobe PDFView/Open
06_list of tables and figures.pdf78.07 kBAdobe PDFView/Open
07_contents.pdf33.94 kBAdobe PDFView/Open
08_chapter 1.pdf384.48 kBAdobe PDFView/Open
09_chapter 2.pdf606.51 kBAdobe PDFView/Open
10_chapter 3.pdf1.11 MBAdobe PDFView/Open
11_chapter 4.pdf799.58 kBAdobe PDFView/Open
12_chapter 5.pdf779.84 kBAdobe PDFView/Open
13_chapter 6_summary findings and suggestions.pdf363.11 kBAdobe PDFView/Open
14_bibliography.pdf236.24 kBAdobe PDFView/Open
15_annexure.pdf240.37 kBAdobe PDFView/Open
80_recommendation.pdf441.25 kBAdobe PDFView/Open
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