1. Shodhganga@INFLIBNET
  2. University of Delhi
  3. Dept. of Commerce
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/382540
Title: Assessment of service quality in indian banking industrya comparison of Indian and foreign banks
Researcher: Jain, Sonali
Guide(s): Jawahar Lal
Keywords: Consumer satisfaction
Customer loyalty
Economics and Business
Industrial Relations and Labor
Public utilities
Service at cost (Public utilities)
Social Sciences
University: University of Delhi
Completed Date: 2012
Abstract: Available
Pagination: 244 p.
URI: http://hdl.handle.net/10603/382540
Appears in Departments:Dept. of Commerce

Files in This Item:
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01_title.pdfAttached File18.48 kBAdobe PDFView/Open
02_declaration.pdf8.15 kBAdobe PDFView/Open
03_acknowledgement.pdf10.65 kBAdobe PDFView/Open
04_table of content.pdf42.63 kBAdobe PDFView/Open
05_abstract.pdf112.31 kBAdobe PDFView/Open
06_list of tables and figures.pdf15.09 kBAdobe PDFView/Open
07_chapter 1.pdf147.68 kBAdobe PDFView/Open
08_chapter 2.pdf258.02 kBAdobe PDFView/Open
09_chapter 3.pdf175.2 kBAdobe PDFView/Open
10_chapter 4.pdf166.17 kBAdobe PDFView/Open
11_chapter 5.pdf314.12 kBAdobe PDFView/Open
12_chapter 6.pdf230.91 kBAdobe PDFView/Open
13_chapter 7.pdf260.77 kBAdobe PDFView/Open
14_appendix.pdf81.56 kBAdobe PDFView/Open
15_bibliography.pdf188.44 kBAdobe PDFView/Open
80_recommendation.pdf150.02 kBAdobe PDFView/Open
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