Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/371760
| Title: | Customers and employees perception on service quality in public sector banks a case study of State Bank of India and Bank of Baroda in Andhra Pradesh |
| Researcher: | Sanyasirao, Pinniti |
| Guide(s): | Rama Mohana Rao, K |
| Keywords: | Banks and banking--Customer services-SBI and BOB-A study Banks and Banking-Service quality- Customers and employees perception- State Bank of India(SBI) and Bank of Baroda(BOB) in Andhra Pradesh Customer satisfaction-Service quality-Banks and Banking State Bank of India(SBI) and Bank of Baroda(BOB) in Andhra Pradesh-Service Quality-Customers perception-A study |
| University: | Andhra University |
| Completed Date: | 2018 |
| Abstract: | None newline |
| Pagination: | xi, 310p. |
| URI: | http://hdl.handle.net/10603/371760 |
| Appears in Departments: | Department of Commerce & Management Studies |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 79.88 kB | Adobe PDF | View/Open |
| 02_declaration.pdf | 73.31 kB | Adobe PDF | View/Open | |
| 03_certificate.pdf | 134.44 kB | Adobe PDF | View/Open | |
| 04_contents.pdf | 123.51 kB | Adobe PDF | View/Open | |
| 05_acknowledgements.pdf | 80.06 kB | Adobe PDF | View/Open | |
| 06_list of tables.pdf | 109.27 kB | Adobe PDF | View/Open | |
| 07_list of figures.pdf | 76.62 kB | Adobe PDF | View/Open | |
| 08_list of legend.pdf | 8.26 kB | Adobe PDF | View/Open | |
| 09_chapter 1.pdf | 634.59 kB | Adobe PDF | View/Open | |
| 10_chapter 2.pdf | 264.13 kB | Adobe PDF | View/Open | |
| 11_chapter 3.pdf | 360.45 kB | Adobe PDF | View/Open | |
| 12_chapter 4.pdf | 560.38 kB | Adobe PDF | View/Open | |
| 13_chapter 5.pdf | 490.3 kB | Adobe PDF | View/Open | |
| 14_chapter 6.pdf | 532.2 kB | Adobe PDF | View/Open | |
| 15_chapter 7.pdf | 340.44 kB | Adobe PDF | View/Open | |
| 16_bibliography.pdf | 321.83 kB | Adobe PDF | View/Open | |
| 17_research papers.pdf | 573.85 kB | Adobe PDF | View/Open | |
| 18_annexure.pdf | 438.26 kB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 419.29 kB | Adobe PDF | View/Open |
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