Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/359363
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dc.date.accessioned2022-02-02T06:14:26Z-
dc.date.available2022-02-02T06:14:26Z-
dc.identifier.urihttp://hdl.handle.net/10603/359363-
dc.description.abstractWith their increasing importance in the global economy,Services are becoming critical in a countries economic progress. Growth in service sector is being taken as the indicator of country s economy progress.A radical shift is witnessed at present, with the share of world s GDPaccounted for by servicesector experiencing a sharp increase in almost all countries. Competitions in the global market and customer s demand for greater variety of high quality and low-cost services has necessitated operational and service excellence for these industries to outperform globally and sustain. To cater to these changing needs, services are adopting various improvement methodologies. The healthcare industry,in which the hospitals constitute a major volume needs to continuously improve to accomplish consistent service excellence and sustain in the market. The Indian healthcare market is price sensitive and volume driven.In recent years while the major industry market players witness subdued performance and dropping operating margins, the smaller-sized hospitals are finding it difficult to even survive in the environment of cut-throat competition from large chains. Hospitalsmust focus onfaster adoption of latest technology andcost-efficient operationsto make healthcare delivery better and also cost-effective. In the present complex and dynamic contexts, it is vital for an organization to be knowingly aware of its surroundings and quality of performance. Performance measurement is central to the concept of quality improvement.Performance of an organization should be measured based on the performance indicators and the assessment has to be multidimensional. It is necessary for the hospital management to have the right perspective in all matters concerning the hospital so that the hospital performance indicators are monitored and kept under control. Today with many professionally managed hospitals, even private equity players and financial institutions, have a say in the running of a hospital apart from the regular stakeholders. ..
dc.format.extentxi, 195
dc.languageEnglish
dc.relation
dc.rightsuniversity
dc.titleAn Empirical Investigation of Performance Assessment of Indian Hospital systems
dc.title.alternative
dc.creator.researcherPriya Harikumar
dc.subject.keyword
dc.subject.keywordEngineering Mechanical; Healthcare; Indian Hospital Systems; pharmaceutical industry; risk management ; Lean techniques; lean manufacturing; patient satisfaction; quality of treatment; Healthcare systems
dc.description.note
dc.contributor.guideSaleeshya P G
dc.publisher.placeCoimbatore
dc.publisher.universityAmrita Vishwa Vidyapeetham University
dc.publisher.institutionDepartment of Mechanical Engineering
dc.date.registered2013
dc.date.completed2021
dc.date.awarded2021
dc.format.dimensions
dc.format.accompanyingmaterialNone
dc.source.universityUniversity
dc.type.degreePh.D.
Appears in Departments:Department of Mechanical Engineering (Amrita School of Engineering)

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02_certificate.pdf226.1 kBAdobe PDFView/Open
03_ preliminary pages.pdf322.97 kBAdobe PDFView/Open
04_chapter 1.pdf149.89 kBAdobe PDFView/Open
05_chapter 2.pdf225.15 kBAdobe PDFView/Open
06_chapter 3.pdf129.73 kBAdobe PDFView/Open
07_chapter 4.pdf456.11 kBAdobe PDFView/Open
08_chapter 5.pdf685.47 kBAdobe PDFView/Open
09_chapter 6.pdf567.54 kBAdobe PDFView/Open
10_chapter 7.pdf235.39 kBAdobe PDFView/Open
11_chapter 8.pdf647.1 kBAdobe PDFView/Open
12_chapter 9.pdf161.63 kBAdobe PDFView/Open
13_appendix.pdf1.72 MBAdobe PDFView/Open
14_bibliography.pdf260.69 kBAdobe PDFView/Open
15_publications.pdf171.66 kBAdobe PDFView/Open
80_recommendation.pdf384.61 kBAdobe PDFView/Open


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