Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/35647
| Title: | Understanding of complaining behaviour and handling of complaints in the hotels of goa a managerial perspective |
| Researcher: | Maria Aradhana A G |
| Guide(s): | Mekoth, Nandakumar |
| Keywords: | complaining handling Understanding |
| Upload Date: | 18-Feb-2015 |
| University: | Goa University |
| Completed Date: | 2003 |
| Abstract: | None |
| Pagination: | 337p. |
| URI: | http://hdl.handle.net/10603/35647 |
| Appears in Departments: | Department of Management Studies |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 29.16 kB | Adobe PDF | View/Open |
| 02_declararion.pdf | 19.85 kB | Adobe PDF | View/Open | |
| 03_certificate.pdf | 18.84 kB | Adobe PDF | View/Open | |
| 04_abstracts.pdf | 30.35 kB | Adobe PDF | View/Open | |
| 05_dedication.pdf | 7.89 kB | Adobe PDF | View/Open | |
| 06_acknowledgements.pdf | 29.71 kB | Adobe PDF | View/Open | |
| 07_thought.pdf | 8.72 kB | Adobe PDF | View/Open | |
| 08_contents.pdf | 12.1 kB | Adobe PDF | View/Open | |
| 09_chapter 1.pdf | 175.68 kB | Adobe PDF | View/Open | |
| 10_chapter 2.pdf | 268.92 kB | Adobe PDF | View/Open | |
| 11_chapter 3.pdf | 582.35 kB | Adobe PDF | View/Open | |
| 12_chapter 4.pdf | 598.86 kB | Adobe PDF | View/Open | |
| 13_chapter 5.pdf | 127.79 kB | Adobe PDF | View/Open | |
| 14_chapter 6.pdf | 72.39 kB | Adobe PDF | View/Open | |
| 15_bibliogaphy.pdf | 144.58 kB | Adobe PDF | View/Open | |
| 16_appendices.pdf | 2.09 MB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
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