A Study on the Effects of Cross Training on Team Performance and Benefits to Employees With Reference to Manufacturing Industries in Chennai

Abstract

Traditionally, the employees will have a specific and defined job description for every role. Changing the traditional way of assigning jobs is called cross-training. The employee who is interested to undergo cross-training will be trained to perform multiple job functions. newline newline In most of the big organizations, there will be a variety of functional divisions and in each division, the employees will perform different roles based on their job specifications and skills. All the functional divisions should have good coordination between them for the better functioning of the organization. This makes the employees understand the job of other employees in all the divisions. This situation in the organization raises the need for the cross-training of the employees. newline newlineThus the employees will get trained for the responsibilities of the other employees of different divisions within the organization. Having crosstrained employees, increases the effectiveness of the organization. The need for hiring cross-trained employees will also increase in the industries. The cross-training attracts additional expenses, thus increasing newlinethe operational costs in the company. The Other side of the employee cross-training is, the employees will gain a good understanding of the responsibilities of the co-employees thus improving the coordination among them. The employees will also be faithful to the management as they are made to learn new skills. newlineIn some situations, the workload may not be uniform across the divisions, some divisions may have a heavy workload, and some with very less work. In such times, the workload can be shared by the crosstrained employees and the demand in the tough times can be met. newlineCross-trained employees will be a good resource to replace absentee employees. Multiple skills learned by them will make them more valuable in the company. Employees will also feel satisfied by helping their co-workers in their needy times. When it is unavoidable to take leave either due to personal reasons or medical reasons, the cross-trai