Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/349759
| Title: | Impact of customer relationship management CRM on customer retention and firm performance in service sector a study of north India |
| Researcher: | Shivani |
| Guide(s): | Singh, Dalbir |
| Keywords: | Arts and Humanities Religion |
| University: | Guru Jambheshwar University of Science and Technology |
| Completed Date: | 2020 |
| Abstract: | none newline |
| Pagination: | 35cm |
| URI: | http://hdl.handle.net/10603/349759 |
| Appears in Departments: | Department of Business management |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01 title page.pdf | Attached File | 194.4 kB | Adobe PDF | View/Open |
| 02 certificate.pdf | 107.82 kB | Adobe PDF | View/Open | |
| 03 declaration.pdf | 98.7 kB | Adobe PDF | View/Open | |
| 04 contents and figures.pdf | 190 kB | Adobe PDF | View/Open | |
| 05 chapter-1.pdf | 538.7 kB | Adobe PDF | View/Open | |
| 06 chapter-2.pdf | 351.4 kB | Adobe PDF | View/Open | |
| 07 chapter-3.pdf | 422.57 kB | Adobe PDF | View/Open | |
| 08 chapter-4.pdf | 1.72 MB | Adobe PDF | View/Open | |
| 09 chapter-5.pdf | 724.16 kB | Adobe PDF | View/Open | |
| 10 bibliography.pdf | 324.37 kB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 169.61 kB | Adobe PDF | View/Open |
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