Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/345811
| Title: | Impact of Customer Relationship Management CRM on Customer Satisfaction and Loyalty in Indian Banking |
| Researcher: | Bagla, Ramesh Kumar |
| Guide(s): | Singh, Anurupa B and Laroia, S K |
| Keywords: | Bank Customer Relationship Management Economics and Business Management Social Sciences |
| University: | Amity University, Noida |
| Completed Date: | 2019 |
| Abstract: | newline |
| Pagination: | |
| URI: | http://hdl.handle.net/10603/345811 |
| Appears in Departments: | Amity Business School |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 70.39 kB | Adobe PDF | View/Open |
| 02_certificate.pdf | 210.29 kB | Adobe PDF | View/Open | |
| 03_preliminary pages.pdf | 324.22 kB | Adobe PDF | View/Open | |
| 04_chapter 1.pdf | 502.04 kB | Adobe PDF | View/Open | |
| 05_chapter 2.pdf | 244.7 kB | Adobe PDF | View/Open | |
| 06_chapter 3.pdf | 116.23 kB | Adobe PDF | View/Open | |
| 07_chapter 4.pdf | 490.42 kB | Adobe PDF | View/Open | |
| 08_chapter 5.pdf | 273.64 kB | Adobe PDF | View/Open | |
| 09_references.pdf | 121.03 kB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 343.26 kB | Adobe PDF | View/Open |
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