1. Shodhganga@INFLIBNET
  2. Manipal Academy of Higher Education
  3. Manipal Institute of Management
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/341733
Title: Service Recovery System and Custom Loyalty Assessing the Mediating Role of Service Recovery Outcomes
Researcher: Kamath, Pallavi R
Guide(s): Pai, Yogesh P
Keywords: Service recovery system, Learning through service failures, Employee service recovery performance, Customer satisfaction with service recovery, Customer loyalty, System maturity, Group heterogeneity, Retail banking
University: Manipal Academy of Higher Education
Completed Date: 2021
Abstract: Available newline
Pagination: 239 p.
URI: http://hdl.handle.net/10603/341733
Appears in Departments:Manipal Institute of Management

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01_title.pdf.pdfAttached File264.38 kBAdobe PDFView/Open
02_certificate.pdf.pdf185.25 kBAdobe PDFView/Open
03_abstract.pdf.pdf127.85 kBAdobe PDFView/Open
04_declaration.pdf.pdf167.3 kBAdobe PDFView/Open
05_acknowledgement.pdf.pdf126.48 kBAdobe PDFView/Open
06_contents.pdf.pdf439.1 kBAdobe PDFView/Open
07_list_of_tables.pdf.pdf296.92 kBAdobe PDFView/Open
08_list_of_figures.pdf.pdf294.72 kBAdobe PDFView/Open
09_abbreviations.pdf.pdf5.41 kBAdobe PDFView/Open
10_chapter1.pdf.pdf262.67 kBAdobe PDFView/Open
11_chapter2.pdf.pdf576.73 kBAdobe PDFView/Open
12_chapter3.pdf.pdf467.99 kBAdobe PDFView/Open
13_chapter4.pdf.pdf399.44 kBAdobe PDFView/Open
14_chapter5.pdf.pdf942.91 kBAdobe PDFView/Open
16_bibliography.pdf.pdf854.91 kBAdobe PDFView/Open
80_recommendation.pdf264.38 kBAdobe PDFView/Open
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