Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/334602
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | ||
| dc.date.accessioned | 2021-08-03T09:31:35Z | - |
| dc.date.available | 2021-08-03T09:31:35Z | - |
| dc.identifier.uri | http://hdl.handle.net/10603/334602 | - |
| dc.description.abstract | newline | |
| dc.format.extent | ||
| dc.language | English | |
| dc.relation | ||
| dc.rights | university | |
| dc.title | A Study of Customer Satisfaction with Respect to Service Gaps for Software Maintenance Services Provided by IT Services Companies Model Development Approach | |
| dc.title.alternative | ||
| dc.creator.researcher | Roy, Monika | |
| dc.subject.keyword | Customer Satisfaction | |
| dc.subject.keyword | Economics and Business | |
| dc.subject.keyword | Management | |
| dc.subject.keyword | Service Gaps | |
| dc.subject.keyword | Social Sciences | |
| dc.subject.keyword | Software maintenance | |
| dc.description.note | ||
| dc.contributor.guide | Markale, Amod D | |
| dc.publisher.place | Pune | |
| dc.publisher.university | Savitribai Phule Pune University | |
| dc.publisher.institution | Naralkar Institute of Career Development and Research | |
| dc.date.registered | 2013 | |
| dc.date.completed | 2017 | |
| dc.date.awarded | 2018 | |
| dc.format.dimensions | ||
| dc.format.accompanyingmaterial | None | |
| dc.source.university | University | |
| dc.type.degree | Ph.D. | |
| Appears in Departments: | Naralkar Institute of Career Development and Research | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 40.02 kB | Adobe PDF | View/Open |
| 02_certificate.pdf | 49.01 kB | Adobe PDF | View/Open | |
| 03_declaration.pdf | 51.06 kB | Adobe PDF | View/Open | |
| 04_acknowldgement.pdf | 56.8 kB | Adobe PDF | View/Open | |
| 05_contents.pdf | 67.42 kB | Adobe PDF | View/Open | |
| 06_list_of_tables.pdf | 55.4 kB | Adobe PDF | View/Open | |
| 07_list_of_figures.pdf | 60.56 kB | Adobe PDF | View/Open | |
| 08_abstract.pdf | 717.99 kB | Adobe PDF | View/Open | |
| 09_chapter 1.pdf | 464.2 kB | Adobe PDF | View/Open | |
| 10_chapter 2.pdf | 1.36 MB | Adobe PDF | View/Open | |
| 11_chapter 3.pdf | 759.77 kB | Adobe PDF | View/Open | |
| 12_chapter 4.pdf | 122.45 kB | Adobe PDF | View/Open | |
| 13_chapter 5.pdf | 1 MB | Adobe PDF | View/Open | |
| 14_chapter 6.pdf | 118.01 kB | Adobe PDF | View/Open | |
| 15_bibliogaraphy.pdf | 131.56 kB | Adobe PDF | View/Open | |
| 16_appendix.pdf | 204.72 kB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 135.17 kB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
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