1. Shodhganga@INFLIBNET
  2. Savitribai Phule Pune University
  3. Naralkar Institute of Career Development and Research
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/334602
Title: A Study of Customer Satisfaction with Respect to Service Gaps for Software Maintenance Services Provided by IT Services Companies Model Development Approach
Researcher: Roy, Monika
Guide(s): Markale, Amod D
Keywords: Customer Satisfaction
Economics and Business
Management
Service Gaps
Social Sciences
Software maintenance
University: Savitribai Phule Pune University
Completed Date: 2017
Abstract: newline
Pagination: 
URI: http://hdl.handle.net/10603/334602
Appears in Departments:Naralkar Institute of Career Development and Research

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01_title.pdfAttached File40.02 kBAdobe PDFView/Open
02_certificate.pdf49.01 kBAdobe PDFView/Open
03_declaration.pdf51.06 kBAdobe PDFView/Open
04_acknowldgement.pdf56.8 kBAdobe PDFView/Open
05_contents.pdf67.42 kBAdobe PDFView/Open
06_list_of_tables.pdf55.4 kBAdobe PDFView/Open
07_list_of_figures.pdf60.56 kBAdobe PDFView/Open
08_abstract.pdf717.99 kBAdobe PDFView/Open
09_chapter 1.pdf464.2 kBAdobe PDFView/Open
10_chapter 2.pdf1.36 MBAdobe PDFView/Open
11_chapter 3.pdf759.77 kBAdobe PDFView/Open
12_chapter 4.pdf122.45 kBAdobe PDFView/Open
13_chapter 5.pdf1 MBAdobe PDFView/Open
14_chapter 6.pdf118.01 kBAdobe PDFView/Open
15_bibliogaraphy.pdf131.56 kBAdobe PDFView/Open
16_appendix.pdf204.72 kBAdobe PDFView/Open
80_recommendation.pdf135.17 kBAdobe PDFView/Open
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