Study on the patient centered care at tertiary healthcare centres a managerial perspective

Abstract

World Health Organization (1948) defines health as a complete state of physical, mental, social and spiritual wellbeing and not merely an absence of disease or deformity . Most often an ill or injured person in need of treatment by aphysician,physician s assistant, advanced practice registered nurse,or other health care provider is described as a patient. The patient can be admitted and treated as an in-patient or be given treatment as an out-patient. newlineHealthcare in India newlineHealth care is crucial in our country as it has nearly 1.12 billion people and is the second most populous country in the world. The country is divided into several States, and so the onus to take care of the health of people falls on the State Government. India is a developing country with a large section of population below the poverty line. It is reported that in India, there are 22 lakh infants and children who die from preventable illnesses, one lakh mothers who do not survive child birth and 5 lakh people who lose their lives due to tuberculosis. The plight of the least advantaged has been increasing because of the poor public health systems. The government hospitals and health care centres do not completely address the needs of the poor is a popular belief (Nandraj, 1994). newlineThe healthcare industry in recent years has restructured its service delivery system to survive in an unforgiving environment that has resulted from maturation of the industry, reduced funding and increased competition. The restructuring has focused on finding effective ways to satisfy the needs and desires of the patients. Consumer satisfaction is a basic requirement for healthcare provider because, the satisfaction related to quality of healthcare is provided by hospitals. Satisfaction is important where patients and institutional healthcare service buyers make decisions on their own selections. newline