A Comparative Study of Quality of Work Life and Its Effect on Job Satisfaction on the Employees of Public and Private Sector Banks of Lucknow

Abstract

Of late a growing emphasis is placed on the significance of human resources in India. More and more people are beginning to realize that like finance and machine, workforce is an equally significant input in the survival of an organization. This realization has culminated in formation of Ministry of Human Resource Development. Therefore, major investments have to be made in keeping this significant aspect of organization in and#8215;best shape for it to perform. In the Service Sector, Banking and Finance are the major players which not only make up for the backbone of the economy but also they are the big employment providers. Maintaining good quality of work life in these sectors is of great importance and the study of Quality of Work Life in these sectors is of great relevance which may help understand the overall Quality of Work Life in Indian industry. newline1.1 QUALITY IN CONTEXT OF WORK LIFE: newlineQuality may be defined as and#8215;the standard of something as measured against other things of a similar kind; the degree of excellence of something . Quality is a momentary perception that occurs when something in our environment interacts with us, in the pre-intellectual awareness that comes before rational thought takes over newlineA Comparative Study of Quality of Work Life and Its Effect on Job Satisfaction on The Employees of newlinePublic and Private Sector Banks of Lucknow newlineand begins establishing order. Judgment of the resulting order is then reported as good or bad quality value. Quality can very conveniently be understood as the and#8215;fitness of things . Going by this understanding, quality may be perceived as a very subjective phenomenon. What is qualitatively good for one may be qualitatively bad for another. But it is not actually so. Quality is in fact the least common denominator of acceptance on the part of all participants in any given situation. This view of quality is one that is extensively applicable in the scenario of the workplace. Quality of work life is the aggregate measure of the emotional comfort that employees derive from the spirit