Protection and Empowerment of Consumers A Comparative Study of the Laws in India and United Kingdom

Abstract

The Indian legislative approach has gone through several face lifts during last two decades. The consumer protection legislative segment is not exception of that approach. In this segment of study an honest attempt shall be made to analyse those important and notable features of Indian consumer protection jurisprudence which have taken place in Indian society in relation to the consumer protection, interest and their rights and to conclude the study along with relevant suggestions. There are three important approaches of this final segment of study, which are; newline1. The departure from conservative principle of consumer protection 2. The problems and challenges in relation to consumer protection in India, especially in 21st century. 3. Observations and Suggestions. In first part of this study during the research it was found that CPA, 1986 which is considered to be the milestone of Indian legislative system on the subject of protection of consumer in India have some notable positive provision for protecting the interest of innocent consumer from UTP. The legislation is subject to the amendments as per the needs of society for the current challenges so that it can cope up with the new kind of threat against the welfare consumerism, like:- 1. Consumer Protection (Amendment) Act, 1991. 2. Consumer Protection (Amendment) Act, 1993. 3. Consumer Protection (Amendment) Act, 2002. newline4. Consumer Protection Bill, 2015. 5. Consumer Protection Bill, 2017. 6. Consumer Protection Bill, 2018. 7. Consumer Protection Act, 2019. The study has already been repealed with CPA, 2019 to prove that the Consumer Is Kingand#8223; as it is the consumer who decides the failure or success of any entrepreneur by buying or rejecting the product of any company. newline newline