Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/312407
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | Commerce | |
| dc.date.accessioned | 2021-01-20T11:58:49Z | - |
| dc.date.available | 2021-01-20T11:58:49Z | - |
| dc.identifier.uri | http://hdl.handle.net/10603/312407 | - |
| dc.description.abstract | file attached | |
| dc.format.extent | 202 p. | |
| dc.language | English | |
| dc.relation | - | |
| dc.rights | university | |
| dc.title | Analysis of service quality gaps and customer satisfaction on customer loyalty and financial performance of public private and multi state cooperative banks in India | |
| dc.title.alternative | - | |
| dc.creator.researcher | Joshi, Ashish Manohar | |
| dc.subject.keyword | Social Sciences | |
| dc.subject.keyword | Economics and Business | |
| dc.subject.keyword | Management | |
| dc.subject.keyword | SERVQUAL (Service quality framework) | |
| dc.subject.keyword | Customer services--Quality control | |
| dc.subject.keyword | Customer services | |
| dc.subject.keyword | Banks and banking--Government ownership--India | |
| dc.description.note | references given | |
| dc.contributor.guide | K G Sankaranarayanan | |
| dc.publisher.place | Goa | |
| dc.publisher.university | Goa University | |
| dc.publisher.institution | Department of Commerce | |
| dc.date.registered | ||
| dc.date.completed | 2019 | |
| dc.date.awarded | ||
| dc.format.dimensions | - | |
| dc.format.accompanyingmaterial | None | |
| dc.type.degree | Ph.D. | |
| dc.source.inflibnet | INFLIBNET | |
| Appears in Departments: | Department of Commerce | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 21.22 kB | Adobe PDF | View/Open |
| 02_dedication.pdf | 7.21 kB | Adobe PDF | View/Open | |
| 03_declaration.pdf | 255.82 kB | Adobe PDF | View/Open | |
| 04_certificate.pdf | 255.46 kB | Adobe PDF | View/Open | |
| 05_acknowledgement.pdf | 260.85 kB | Adobe PDF | View/Open | |
| 06_abstract.pdf | 262.32 kB | Adobe PDF | View/Open | |
| 07_content.pdf | 333.61 kB | Adobe PDF | View/Open | |
| 08_chapter 1.pdf | 328.78 kB | Adobe PDF | View/Open | |
| 09_chapter 2.pdf | 479.51 kB | Adobe PDF | View/Open | |
| 10_chapter 3.pdf | 466.79 kB | Adobe PDF | View/Open | |
| 11_chapter 4.pdf | 494.71 kB | Adobe PDF | View/Open | |
| 12_chapter 5.pdf | 884.04 kB | Adobe PDF | View/Open | |
| 13_chapter 6.pdf | 418.55 kB | Adobe PDF | View/Open | |
| 14_chapter 7.pdf | 502.4 kB | Adobe PDF | View/Open | |
| 15_chapter 8.pdf | 747.16 kB | Adobe PDF | View/Open | |
| 16_bibliography.pdf | 217.12 kB | Adobe PDF | View/Open | |
| 17_annexure.pdf | 468.44 kB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 407.73 kB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
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