1. Shodhganga@INFLIBNET
  2. Goa University
  3. Department of Commerce
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/312407
Title: Analysis of service quality gaps and customer satisfaction on customer loyalty and financial performance of public private and multi state cooperative banks in India
Researcher: Joshi, Ashish Manohar
Guide(s): K G Sankaranarayanan
Keywords: Social Sciences
Economics and Business
Management
SERVQUAL (Service quality framework)
Customer services--Quality control
Customer services
Banks and banking--Government ownership--India
University: Goa University
Completed Date: 2019
Abstract: file attached
Pagination: 202 p.
URI: http://hdl.handle.net/10603/312407
Appears in Departments:Department of Commerce

Files in This Item:
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01_title.pdfAttached File21.22 kBAdobe PDFView/Open
02_dedication.pdf7.21 kBAdobe PDFView/Open
03_declaration.pdf255.82 kBAdobe PDFView/Open
04_certificate.pdf255.46 kBAdobe PDFView/Open
05_acknowledgement.pdf260.85 kBAdobe PDFView/Open
06_abstract.pdf262.32 kBAdobe PDFView/Open
07_content.pdf333.61 kBAdobe PDFView/Open
08_chapter 1.pdf328.78 kBAdobe PDFView/Open
09_chapter 2.pdf479.51 kBAdobe PDFView/Open
10_chapter 3.pdf466.79 kBAdobe PDFView/Open
11_chapter 4.pdf494.71 kBAdobe PDFView/Open
12_chapter 5.pdf884.04 kBAdobe PDFView/Open
13_chapter 6.pdf418.55 kBAdobe PDFView/Open
14_chapter 7.pdf502.4 kBAdobe PDFView/Open
15_chapter 8.pdf747.16 kBAdobe PDFView/Open
16_bibliography.pdf217.12 kBAdobe PDFView/Open
17_annexure.pdf468.44 kBAdobe PDFView/Open
80_recommendation.pdf407.73 kBAdobe PDFView/Open
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