Impact of High Performance HR Practices on Organizational Citizenship Behaviour and Job Satisfaction of Employees

Abstract

In India, the concept of organizational citizenship behaviour is still in its infancy if compared to the developed countries of the world. As there are numerous complexities in the Indian business environment, mostly not only having a bearing on the Government-owned entities but also in corporate sector and private sector also, viz.-a-viz. telecom sector implementation of high performance human resource practices and its impact on organizational citizenship behaviour as regards the telecom sector in India assumes high research significance. newlineThe current study is focused on analyzing the current practices of high performance human resource practices and determining whether or not its impact on the organizational citizenship behaviour and job satisfaction of employees is successfully implemented in the telecom sector in Delhi NCR. The primary aim behind the investigation is to assess the effect of superior HR rehearses on occupational oriented OCB in the telecom division in Delhi/NCR. Keeping in mind the end goal to meet this target, the accompanying particular destinations have been taken up under our thought, to assess the how far the high performance HR practices is adopted by the telecom sector in Delhi /NCR and to measure the degree of association between high performance HR practices and organizational citizenship behaviour and job satisfaction; Shortcomings and challenges faced by these telecom sectors in successfully implementing high performance HR practices, and lastly to suggest suitable remedial strategies for effective implementation of HPHR practices by the telecom sector in India. newlineFor attaining the major research objectives, this study employs research design comprising of field survey (close ended questionnaire method). The survey is conducted among 540 employees across the 6 telecom sector of Delhi NCR India, using a structured quantitative using 5 point Likert scale, questionnaire with close-ended questions. The survey has been conducted among telecom companies of different nine region of Delhi N