Patients perception towards the services provided by the hospitals of tirunelveli district

Abstract

The study titled Patients perception towards the services provided by the newlinehospitals of Tirunelveli District here signifies is a specific area of hospital services newlinewhich has its own particular characteristic, different category of patients, and its newlineholistic services. The purpose of the study is aimed to analyse the hospital services and newlinethe prominent problems faced by the patients while availing health care services from newlineboth public and private hospitals based upon the findings of the study newlineObjectives of the Study newline1. To find out patient satisfaction level towards the health care services of newlineGovernment and private hospitals newline2. To analyse the facilities and the service performance of Government and newlineprivate Hospital newline3. To know the problems faced by the patients in Government and private Hospital newlineFindings of the study newlineThe empirical study which has been conducted among 300 sample respondents newlineof patients in Tirunelveli district reveals the facts that the perception and attitude of newlinerespondents towards the public / private hospitals are based on the relationship between newlinetheir demographic profile and quality of hospital services and the choice of health providers newlineby the sample respondents are significant. The study also identifies the major influencing newlinefactors for selecting health service providers by analysing the problems faced by the newlinerespondents in Government and private hospitals while availing hospital services. On an newlineoverall assessment it is learnt that people prefer Government hospital services due to easy newlineaccessibility of Government free schemes and affordability of quality services offered by newlinethem. newlineConclusion newlineFor emergency and primary care support and for less expensive and at the newlinemeantime specialized care to the patients, they are seeking the health care services from newlineGovernment hospitals. For the convenient consultation time, and approachable newlinebehaviour of front line staff and physicians people prefer private hospital. Comparing newlineto private sectors, the Government of Tamil Nadu has well established the health newlinesy