Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/304450
| Title: | Impact of service recovery on service excellence an empirical study in banking industry |
| Researcher: | Harris T Rajan |
| Guide(s): | Anbazhagan B |
| Keywords: | Economics and Business Management Social Sciences |
| University: | Madurai Kamraj University |
| Completed Date: | 2018 |
| Abstract: | newline |
| Pagination: | 272 |
| URI: | http://hdl.handle.net/10603/304450 |
| Appears in Departments: | Department of Commerce |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 234.7 kB | Adobe PDF | View/Open |
| 02_certificate.pdf | 469.17 kB | Adobe PDF | View/Open | |
| 03_content.pdf | 581.06 kB | Adobe PDF | View/Open | |
| 04_chapter 1.pdf | 534.04 kB | Adobe PDF | View/Open | |
| 05_chapter 2.pdf | 486.31 kB | Adobe PDF | View/Open | |
| 06_chapter 3.pdf | 577.17 kB | Adobe PDF | View/Open | |
| 07_chapter 4.pdf | 588.15 kB | Adobe PDF | View/Open | |
| 08_chapter 5.pdf | 585.14 kB | Adobe PDF | View/Open | |
| 09_chapter 6.pdf | 354.79 kB | Adobe PDF | View/Open | |
| 10_bibliography.pdf | 656.92 kB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 234.7 kB | Adobe PDF | View/Open |
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