Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/292150
Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.coverage.spatial | ||
| dc.date.accessioned | 2020-07-21T11:10:40Z | - |
| dc.date.available | 2020-07-21T11:10:40Z | - |
| dc.identifier.uri | http://hdl.handle.net/10603/292150 | - |
| dc.description.abstract | newline | |
| dc.format.extent | xv, 218p. | |
| dc.language | English | |
| dc.relation | ||
| dc.rights | university | |
| dc.title | Service Quality Gap in State Bank of India and United Bank of India A Comparative Study with Reference to Cachar District of Assam | |
| dc.title.alternative | ||
| dc.creator.researcher | Paul, Biswajit | |
| dc.subject.keyword | Business | |
| dc.subject.keyword | Customer services--Quality control | |
| dc.subject.keyword | Economics and Business | |
| dc.subject.keyword | Service industries--Quality control | |
| dc.subject.keyword | SERVQUAL (Service quality framework) | |
| dc.subject.keyword | Social Sciences | |
| dc.subject.keyword | State Bank of India | |
| dc.description.note | TH-2183 | |
| dc.contributor.guide | Adhikari, Kingshuk | |
| dc.publisher.place | Silchar | |
| dc.publisher.university | Assam University | |
| dc.publisher.institution | Department of Commerce | |
| dc.date.registered | 27/09/2012 | |
| dc.date.completed | 2017 | |
| dc.date.awarded | ||
| dc.format.dimensions | ||
| dc.format.accompanyingmaterial | CD | |
| dc.source.university | University | |
| dc.type.degree | Ph.D. | |
| Appears in Departments: | Department of Commerce | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_tittle.pdf | Attached File | 24.64 kB | Adobe PDF | View/Open |
| 02_certificate.pdf | 142.31 kB | Adobe PDF | View/Open | |
| 03_preliminary.pdf | 473.1 kB | Adobe PDF | View/Open | |
| 04_abstract.pdf | 116.33 kB | Adobe PDF | View/Open | |
| 05_chapter1.pdf | 128.57 kB | Adobe PDF | View/Open | |
| 06_chapter2.pdf | 168.11 kB | Adobe PDF | View/Open | |
| 07_chapter3.pdf | 160.89 kB | Adobe PDF | View/Open | |
| 08_chapter4.pdf | 217.8 kB | Adobe PDF | View/Open | |
| 09_chapter5.pdf | 223.15 kB | Adobe PDF | View/Open | |
| 10_chapter6.pdf | 222.85 kB | Adobe PDF | View/Open | |
| 11_chapter7.pdf | 90.64 kB | Adobe PDF | View/Open | |
| 12_bibliography.pdf | 74.7 kB | Adobe PDF | View/Open | |
| 13_annexure1.pdf | 128.35 kB | Adobe PDF | View/Open | |
| 14_annexure2.pdf | 8.63 MB | Adobe PDF | View/Open | |
| 80_recommendation.pdf | 106.89 kB | Adobe PDF | View/Open |
Items in Shodhganga are licensed under Creative Commons Licence Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0).
Altmetric Badge: