1. Shodhganga@INFLIBNET
  2. Assam University
  3. Department of Commerce
Please use this identifier to cite or link to this item: http://hdl.handle.net/10603/292150
Title: Service Quality Gap in State Bank of India and United Bank of India A Comparative Study with Reference to Cachar District of Assam
Researcher: Paul, Biswajit
Guide(s): Adhikari, Kingshuk
Keywords: Business
Customer services--Quality control
Economics and Business
Service industries--Quality control
SERVQUAL (Service quality framework)
Social Sciences
State Bank of India
University: Assam University
Completed Date: 2017
Abstract: newline
Pagination: xv, 218p.
URI: http://hdl.handle.net/10603/292150
Appears in Departments:Department of Commerce

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01_tittle.pdfAttached File24.64 kBAdobe PDFView/Open
02_certificate.pdf142.31 kBAdobe PDFView/Open
03_preliminary.pdf473.1 kBAdobe PDFView/Open
04_abstract.pdf116.33 kBAdobe PDFView/Open
05_chapter1.pdf128.57 kBAdobe PDFView/Open
06_chapter2.pdf168.11 kBAdobe PDFView/Open
07_chapter3.pdf160.89 kBAdobe PDFView/Open
08_chapter4.pdf217.8 kBAdobe PDFView/Open
09_chapter5.pdf223.15 kBAdobe PDFView/Open
10_chapter6.pdf222.85 kBAdobe PDFView/Open
11_chapter7.pdf90.64 kBAdobe PDFView/Open
12_bibliography.pdf74.7 kBAdobe PDFView/Open
13_annexure1.pdf128.35 kBAdobe PDFView/Open
14_annexure2.pdf8.63 MBAdobe PDFView/Open
80_recommendation.pdf106.89 kBAdobe PDFView/Open
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