A study on the passengers satisfaction in the Services rendered by town buses operated under Tnstc ltd in tiruchirappalli district

Abstract

newline Passengers are those who pay a sum of money to travel from one place to newlineanother in public transport or private transport. Buses are vehicles which are newlinedesigned to carry large number of people at the same time from one place to newlineanother such as omnibus, multi-bus, motor bus and autobus by charging a small newlinefare. Tamil Nadu State Transport Corporation (TNSTC) is the government newlineoperated transport system in the state of Tamil Nadu in which the researcher has newlinedone the research. There are around five organizations that are operated under the newlinetransport system. The Tamil Nadu State Transport Corporation (TNSTC) has a newlinetotal number 22,533 buses with a manpower of 1,43,195 including the reserved newlinemanpower. The TNSTC bus transport corporation has satisfied almost all the newlinepassengers in a level which is likely to be as government organization not like newlineprivate and we see many ways on how to improve in the areas where we lack to newlinesatisfy them.