Empirical investigation of software quality issues in enterprise resource planning implementation

Abstract

In todays competitive business environment, the enterprises highly focusing on reducing the lead times of various business processes, Enterprise Resource Planning System provides the real time integrated information and data to all the units of enterprise through a single application The ERP System are becoming one of the widespread IT Solution however the implementation of ERP system requires huge investment in terms of human resources money time and other assets the accurate and successful implementation of ERP is of great importance otherwise numbers of challenges are to be faced by the enterprises The previous studies reveal that around 60 to 70 percent of the ERP implementation worldwide ends up in a failure or meet their end prematurely Success and failure factors have been studied for successful ERP implementation The quality issues in during the ERP Implementation are not explored Taking this in to consideration the present focused on investigation of quality issues in the entire life cycle of the ERP implementation This study was carried out in small and medium scale enterprise the enterprise under the study had already gone for an ERP Implementation and failed in go live situation The preliminary study was focused on analyzing the quality issues occurred during the implementation as well as post implementation it reveals that the Sales and Distribution module and the Financial Control module caused the majority of the problem The root causes have been identified and corrective action was taken The bottle necks identified helps in finding out performance issues of the ERP software in order to explore the factor that leads to ERP Implementation failure the grounded theory approach is used Eight factors affecting the ERP Implementation Inductively derived by this method Among these eight factors the major restraining force identified by Analytical Hierarchal Process Model and by Force Field analysis