Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/273382
Title: | Service quality and customer satisfaction a comparative study of private and public sector banks in Kerala |
Researcher: | Laly Antoney |
Guide(s): | Tharsis Joseph |
Keywords: | Confirmatory factor analysis Customer satisfaction Service quality |
University: | Mahatma Gandhi University |
Completed Date: | 20/12/2018 |
Abstract: | newline |
Pagination: | XXV,365 |
URI: | http://hdl.handle.net/10603/273382 |
Appears in Departments: | St. Thomas College |
Files in This Item:
File | Description | Size | Format | |
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10_abbreviations.pdf | Attached File | 30.65 kB | Adobe PDF | View/Open |
11_chapter1.pdf | 773.98 kB | Adobe PDF | View/Open | |
12_chapter2.pdf | 246.36 kB | Adobe PDF | View/Open | |
13_chapter3.pdf | 1.65 MB | Adobe PDF | View/Open | |
14_chapter4.pdf | 7.85 MB | Adobe PDF | View/Open | |
15_chapter5.pdf | 136.35 kB | Adobe PDF | View/Open | |
16_bibliography.pdf | 124.53 kB | Adobe PDF | View/Open | |
17_appendices.pdf | 104.6 kB | Adobe PDF | View/Open | |
1_title.pdf | 76.59 kB | Adobe PDF | View/Open | |
2_plagiarism certificate.pdf | 1.71 MB | Adobe PDF | View/Open | |
3_declaration.pdf | 33.73 kB | Adobe PDF | View/Open | |
4_certificate.pdf | 101.59 kB | Adobe PDF | View/Open | |
5_acknowledgement.pdf | 28.32 kB | Adobe PDF | View/Open | |
6_abstract.pdf | 27.36 kB | Adobe PDF | View/Open | |
7_contents.pdf | 42.05 kB | Adobe PDF | View/Open | |
8_list_of_tables.pdf | 33.33 kB | Adobe PDF | View/Open | |
9_list_of_figures.pdf | 27.68 kB | Adobe PDF | View/Open |
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