Shodhganga : a reservoir of Indian theses @ INFLIBNET
The Shodhganga@INFLIBNET Centre provides a platform for research students to deposit their Ph.D. theses and make it available to the entire scholarly community in open access.
Please use this identifier to cite or link to this item:
http://hdl.handle.net/10603/271473
| Title: | Consequences of IT service management practices on IT service quality and their mediated effect through IT service climate |
| Researcher: | Jain, Vipul |
| Guide(s): | Wali, O P |
| Keywords: | Consequences of IT service management practices Effect through IT service climate Helpdesk service quality IT service quality IT Services ITSM frameworks Social Sciences,Economics and Business,Management |
| University: | Indian Institute of Foreign Trade |
| Completed Date: | 2018 |
| Abstract: | Not Available |
| Pagination: | 157 p. |
| URI: | http://hdl.handle.net/10603/271473 |
| Appears in Departments: | Department of Commerce |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 01_title.pdf | Attached File | 13.66 kB | Adobe PDF | View/Open |
| 02_certificate.pdf | 214.74 kB | Adobe PDF | View/Open | |
| 03_acknowledgement.pdf | 225.98 kB | Adobe PDF | View/Open | |
| 04_table of content.pdf | 321.83 kB | Adobe PDF | View/Open | |
| 05_list of tables and figures.pdf | 331.67 kB | Adobe PDF | View/Open | |
| 06_chapter 1.pdf | 311.35 kB | Adobe PDF | View/Open | |
| 07_chapter 2.pdf | 634.28 kB | Adobe PDF | View/Open | |
| 08_chapter 3.pdf | 556.92 kB | Adobe PDF | View/Open | |
| 09_chapter 4.pdf | 2.31 MB | Adobe PDF | View/Open | |
| 10_chapter 5.pdf | 471.17 kB | Adobe PDF | View/Open | |
| 11_references.pdf | 276.67 kB | Adobe PDF | View/Open | |
| 12_appendix.pdf | 451.94 kB | Adobe PDF | View/Open |
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