A Study on Impact of HR Practices on Employee Performance and Organizational Productivity An Empirical View of IT ITES Industry

Abstract

Aim: newlineThe present research work studies major HR Practices Prevailing in IT-ITES Companies of Central Gujarat, studies Employee Performance as well as Organizational Productivity, also to explore how does HR practices helps in employee retention as well as increasing employee s own performance as well as firm s performance in terms of organizational productivity and how does size of the firm has relation to what HR practices can be offered by the firms. Hence the present work includes the detailed study on impact or linking these HRM practices with employee performance as well as organizational productivity. HR managers and Managing heads of selected IT-ITES firms from Ahmedabad, Vadodara and Gandhinagar cities of Central Gujarat State have been included through descriptive research design of non-probability convenient sampling technique. newline newlineResults and Discussion: newlineThe study revealed that there is an impact or linkage between various HR practices and quality of service provided by the employees, employees continuing the service with same firms, quality of product provided by the employees. Factor analysis revealed that Performance Management System , Employee Benefits , Job Design , Staffing , Work-Life Balance and Job Complexity are important HR practices out of an array of practices available. Path Analysis of Structural Equation Modelling revealed that HR performance like Employee Absenteeism, Turnover and Job Satisfaction acts as a mediator between various HR practices and Firm performance like Service Quality, Product Quality, and Employee Productivity. newline